Below is a list of the messaging used for each automation type sent through Otto.
💡 Keep in mind the exact language for your automations will be set up by your Implementation Specialist during onboarding based on your practice's unique needs.
💡 If you need assistance with making updates to your automations you can always reach out to our Support Team!
Every automation below can send an email, a text message, or both. Brackets like [Pet] or [Clinic name] are filled in automatically with the client's real information when the message goes out. Every email has your clinic logo and signs off with 'Thanks, The [Clinic name] team'. Every text message starts with your clinic's name and ends with a link, so clients can tell at a glance who it's from.
Appointment Scheduled
Sends when a new appointment is booked in Flow.
Subject Line: Appointment Scheduled
Hi [Client first name], Your appointment for [Pet] at [Clinic name] has been scheduled for [Date]. Please click the button below to view messages about your appointment.
Button: View Messages
[Clinic name]: Hi [Client first name], you have a new message about [Pet]'s appointment. View it here: https://tele.vet/[uniqueID]
Example text message
Example email
Appointment PIMS Sync
Sends when an appointment is booked in the clinic's practice management system (PIMS) and syncs into Otto Flow.
Subject Line: Appointment Scheduled
Hi [Client first name], Your appointment for [Pet] at [Clinic name] has been scheduled for [Date]. Please click the button below to view messages about your appointment.
Button: View Messages
[Clinic name]: Hi [Client first name], you have a new message about [Pet]'s appointment. View it here: https://tele.vet/[uniqueID]
Appointment Follow Up
Sends after a visit.
Subject Line: Appointment Follow Up
Hi [Client first name], You have a follow up message for [Pet] from [Clinic name]. Please click the button below to view messages.
Button: View Messages
[Clinic name]: Hi [Client first name], you have a new message about [Pet]'s appointment. View it here: https://tele.vet/[uniqueID]
Appointment Reminder
Sends ahead of an upcoming appointment to remind the client.
Subject Line: Appointment Reminder
Hi [Client first name], Your appointment for [Pet] at [Clinic name] is for [Date]. Please click the button below to view messages about your appointment.
Button: View Messages
[Clinic name]: Hi [Client first name], you have a new message about [Pet]'s appointment. View it here: https://tele.vet/[uniqueID]
Appointment Confirm Reminder
Sends when the client needs to confirm an upcoming appointment.
Subject Line: Confirm Appointment
Hi [Client first name], Your appointment for [Pet] at [Clinic name] is for [Date]. Please click the button below to view messages and confirm your appointment.
Button: Confirm Appointment
[Clinic name]: Hi [Client first name], please confirm [Pet]'s appointment on [Date]. Confirm here: https://tele.vet/[uniqueID]
Website Widget Request
Sends when a client submits a request through the clinic's website widget.
Subject Line: [Clinic name] Request
Hi [Client first name], [Clinic name] has received your request. Please follow this link to chat with a member of our team:
Button: Chat with Us Now
[Clinic name]: Hi [Client first name], we received your request. View it here: https://tele.vet/[uniqueID]
Lapsed Client
Sends to clients who haven't booked a visit in a while, inviting them back. Exact timing is configurable in the automation builder.
Subject Line: We miss you!
Hi [Client first name], [Clinic name] would love to see you and your furry family member again. Reconnect with us today by clicking the button below. We hope to see you soon!
Button: Schedule an Appointment
[Clinic name]: Hi [Client first name], we would love to see you and your furry family member again. Reconnect with us in our conversation today. View it here: https://tele.vet/[uniqueID]
Examples:
