Otto for Pet Parents

How to access the Pet Portal:

📱 The Otto App

• Google Play Store
• App Store 

When opening the Otto app for the first time on a new device, you will have to log in using the phone number or email address on file with your clinic. However, after logging in for the first time, you should not have to log in again on that same device when using the app.

💻 Non-app Web Portal

If you would prefer not to use our app, you can also access your Pet Portal by navigating to https://pet.otto.vet/. When navigating to this site for the first time on a new device, you will be asked to log in using the phone number or email address on file with your clinic.

Login Code

Otto utilizes a one-time code that will be sent via email or text.

If you enter your email address, you will be emailed a code to enter to log in to the Pet Portal. If you enter your phone number, you will receive a text message with a code to enter instead.

⭐ If you aren’t sure what phone number or email address to use, please reach out to your clinic directly.

Sections of the Pet Portal:
 

Home

When you log in to the Pet Portal, you will always first land in the Home section.

Here you will be able to see:

• Name of the clinic: This will show the name of the clinic that you are logged into. In the upper-right corner, you can also click Clinic Info to see more details about the clinic, such as its address and recommended emergency clinics for out-of-hours help.
• Pet Names: The names of all of your pets are listed with a corresponding icon depending on their species. If you click on the icon of the pet, you’ll be brought to their details page, where you can see more information about them.
• Get Help Now: Requests that you can make to the clinic. These can include things like appointment requests or prescription refills. Clicking on one of these options will prompt you to complete a form with additional information for the clinic. Please keep in mind that these request types can differ depending on your clinic.
• Loyalty Program: This will display your treat balance if your clinic participates in the loyalty program.
• Conversations: The most recent conversation that happened between you and the clinic. Clicking on the conversation from the home page will bring you right into the conversation, where you can see all of the messages exchanged in that conversation.
• Upcoming Appointments: This will list any upcoming appointments that you have with the clinic.
• Service Reminders: Will list any services that have an upcoming due date

Pets

Clicking on Pets (with the corresponding paw icon) will bring you to a section of the Pet Portal dedicated to information about your pets.

Each pet will have their name and a corresponding icon listed here. Clicking on a pet’s icon will bring up more detailed information about that pet, including things like weight and date of birth.

You can also see any upcoming appointments for this specific pet by clicking Appointments.

If your clinic has Service Reminders set up (for things like vaccines or annual exams), you can also see reminders for upcoming or overdue services by clicking Reminders.

You can also download the information about your pet by clicking on View Pet ID Card. The Pet ID Card can also include services your pet is current on— for things such as vaccines. It can be downloaded as a .pdf file by clicking Download PDF if you need to present proof of vaccination to a boarder or groomer. (However, the Pet ID Card, including current service data, will depend on your clinic’s system.)

You can also upload a cute photo of your pet by clicking the camera icon. This picture will show for both you and your clinic. Uploading a photo is not mandatory, but it can be fun.

Conversations

Clicking Conversations (with the corresponding speech bubble icon) will bring you to the section of the Pet Portal dedicated to current and historical conversations between you and your clinic.

On this page, you can see any open conversations between you and your clinic. But unlike the home section of the Pet Portal, you can also see past conversations between you and your clinic as well. These groups of conversations will be segregated and labelled, so you can see which conversation is still active and which ones are past conversations.

 Account

Clicking Account will bring you to the section of the Pet Portal that shows your personal information.

You should be able to see your name and contact information that your clinic has on file for you. If this is incorrect, or if it changes in the future, you should be certain to inform your clinic so that they can correct it.

You can also see your settings for receiving messages, which will look like two toggles. These will enable or disable receiving messages by text or email or both. So if you know that you do not want to receive alerts via email, toggle that switch to off to end email alerts. You can do the same if you know you don’t want alerts via text. 

💡 If you have further questions about using the Pet Portal, please consult our FAQ page.

✋ If you are having a hard time logging in to the Pet Portal, please reach out to our support team at support@otto.vet for assistance. Make sure to provide your full name and the name of your clinic.