Welcome to your Hill's Connect Dashboard — your clinic's home base for appointments, AI tools, and program insights, all in one place!

🎥 Watch a walkthrough of what your Dashboard offers - linked here!

Problems logging in?

Please email hillsconnectsupport@otto.vet and we'll help you out!

What Is the Hill's Connect Dashboard?

Otto built the Hill's Connect Dashboard specifically for clinics on the Hill's Connect program. It gives your team a single place to see which pet parents are interested in Hill's i/d and which pet parents have responded to follow-up about prescription diets, track how your campaign is performing, and use AI-powered tools that save time every day.

Getting Logged In

Finding the Login

Open your Hill's Connect i/d request email — the one that shows which clients requested Hill's i/d prescription diet after a surgery. There are three login buttons in that email (in the header, body, and footer). Any of them will take you to the Dashboard. You can also log in from you customized link sent via email from marketing@otto.vet

Your First Login

When you log in for the first time, enter the email address where you receive your Hill's email or used to sign up for the program. From there:

• If you have never logged in before, Otto will send a link to your inbox. Click it and you will be brought directly into the Dashboard.
• If you have logged in before and already set a password, you will be prompted to enter it.

The very first time you log in, you may see a loading screen for about 30 seconds. This is normal and only happens once — Otto is finishing your clinic's setup in the background. Once it completes, you will be prompted to create a password and you will land on your home page.

Inviting Your Team

Each team member can have their own login using the email address they receive Otto communications at. If you are an admin, you can invite team members from Settings, then Team.

Your Home Page

Once logged in, you will land on your home page. Here is what you will find:

Personalized greeting — A time-based greeting with your name so you always know you are in the right place.

OttoPilot banner — Quick-access prompts to start an AI conversation, plus an Ask me anything else button for free-form questions.

Campaigns snapshot — A quick view of your key campaign metrics.

AI Scribe widget — A summary of your clinic's note-taking activity, including time saved and recordings made.

🎥 Watch a walkthrough of what your Dashboard offers - linked here!

Your Hill's i/d Offer Email

The Hill's i/d Offer email has been updated with a fresh look. Instead of a list of individual appointments, it now shows a summary of three client groups:

• Clients Interested — pet parents who clicked and requested an Exam Day Offer
• Did Not Respond — pet parents who received your message but did not reply
• Not Interested — pet parents who explicitly declined

The email will send as long as at least one client was interested or did not respond. It will not send if no automation messages went out that day, or if every eligible client responded as Not Interested. This is expected — nothing is broken.

Appointments Snapshot

The Appointments page shows your full daily schedule with Hill's Connect information layered in.

Two Views

All — your complete schedule for the day.

Requested  — only the appointments where a pet parent expressed interest in receiving i/d diets after surgery

Appointment Statuses

More information coming!

Filtering and Navigation

You can filter appointments by type, provider, room, campaign status, and client response. Use the calendar to navigate between dates. The Today button brings you back to the current date. The page automatically scrolls to the current time when it loads.

AI Scribe

AI Scribe is Otto's built-in note-taking tool. You can record appointment notes directly from the Appointments page and Otto generates the notes and transcript automatically.

Otto estimates AI Scribe saves approximately 6 minutes per appointment.

How to Start a Recording

Click the Record button on any appointment card, or open the appointment details and click New Recording. Once a recording exists, a notes icon will appear on the appointment card. Click it to view the notes and transcript.

Scribe Metrics on Your Home Page

The AI Scribe widget on your home page tracks your clinic's usage over time, including total time saved, notes created, percentage of appointments recorded, and the number of active users.

Any team member with a login can use AI Scribe. Admin users can invite additional team members from the Settings page.

🎥 Watch how AI Scribe works in your Dashboard - Watch here!

✨Record appointments with your free AI Scribe mobile app! - Watch here!

OttoPilot

OttoPilot is your AI assistant, available right inside the Dashboard. You can use it to ask questions about your truConnect program, understand your campaign data, or get guidance on getting more out of your program.

Starting a Conversation

Use the preset prompt buttons on the OttoPilot banner on your home page, or click Ask me anything else to type your own question.

Campaigns and Program Performance

The Programs page gives you a full view of your truConnect program.

Inside your truConnect program you will find three tabs:

Campaigns — an overview of what is included in your Hill's Connect campaign and how it works.

Performance — key metrics defaulting to the last 12 months, including Messages Sent and Clients Engaged.

Notification Recipients — a list of who currently receives your Daily Digest email. To add or remove recipients, contact Otto support at hillsconnectsupport@otto.vet.

Understanding Your Metrics

Messages Sent — more details coming soon.

Clients Engaged — pet parents who responded in any way, either interested or not interested.

Clients Interested — pet parents who clicked.

Common Questions

Login and Access

I never received my login link. What do I do?

Check your spam or junk folder first. If it is not there, confirm the email address you entered is the same one where you receive your Daily Digest. If you are still having trouble, contact Otto support at hillsconnectsupport@otto.vet. 

My login link expired. Can I get a new one?

Yes. Go back to the login page, enter your email address again, and a fresh link will be sent to your inbox.

I forgot my password. How do I reset it?

On the login screen, click the forgot password option and enter your email address. You will receive a link to create a new password.

Can multiple people at my clinic have their own login?

Yes. Each team member can have their own login using the email address they receive Otto communications at. Admin users can invite team members from Settings, then Team.

A staff member left. How do I remove their access?

Contact Otto support at hillsconnectsupport@otto.vet and we will remove their access for you.

Daily Digest Email

Why did I not receive my Daily Digest today?

The email only sends when at least one client was interested or did not respond. If every eligible client declined, or if no automation messages went out that day, the email will not send. This is expected behavior.

The email looks different than it used to. Is something wrong?

Nothing is wrong. The email was updated as part of the new truConnect experience. It now shows a summary count of client responses rather than a list of individual appointments.

The numbers in my email do not match what I see in the portal. Why?

The email reflects activity from the previous send window. The portal may show more up-to-date information. If the difference seems significant, contact Otto support at hillsconnectsupport@otto.vet.

Appointments

I do not see today's appointments. Why?

Make sure the calendar is set to today's date — it is easy to accidentally navigate to a different day. Also confirm your practice management system is synced. If appointments are still missing, contact Otto support at hillsconnectsupport@otto.vet.

AI Scribe

How do I start recording?

Click the Record button on the appointment card, or open the appointment details and click New Recording.

Where do I find notes after a recording?

Once a recording exists, a notes icon appears on the appointment card. Click into the appointment details to find the View Notes and Transcript button.

Can all staff use AI Scribe?

Yes. Any team member with a login can use AI Scribe. Admin users can invite additional team members from the Settings page.

OttoPilot

What can I ask OttoPilot?

You can ask OttoPilot anything related to your Hill's Connect program, your daily activity, or how to get more out of your campaign. Use the preset prompts to get started or type your own question.

How do I find a past OttoPilot conversation?

Use the Search Chat feature to search by title or content, or scroll through the chat history list on the left side, which shows your last 20 conversations.

Need Help?

If something is not working or you have a question, reach out to Otto support at hillsconnectsupport@otto.vet. Our team is here to help you get the most out of your Hill's Connect program.