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How to Update Billing Info in your Pet Portal

How pet parents update their payment card for a Care Membership through the Pet Portal.

Clients can update their billing info at any time through their Pet Portal:

  • They will first login and click on “account” in the bottom right hand corner of the screen.
  • The Client will then select “Care Memberships” from the list of options

  • Next they will see a list of their pet’s on plans and an “Edit Payment Info” button at the button of the page.
  • The Client can then select the small pencil icon next to their current payment method
Edit payment method pencil icon.png
Edit payment method pencil icon.png
  • From there, it will offer the option to add a new payment method. The Client can update their card and then press update!
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