Interpreting the Cancellations Report

We’ve made some updates to your Care Financial Report! You’ll now be able to seePast Due Active Members, and Cancelled Members intwoseparate reports:

This report now includes active members only and past due monthly payment info

The report starts with showing you Clinic, Customer, Patient and Plan Name SECTIONS: !🐾PAYMENT SCHEDULE: What the Client owed at time of cancellation and if they opted to pay in full or over time Full = Client chose to pay off their true-up at time of cancellation

OverTime =Client chose to pay off their true-up with monthly recurring payments

In Clinic = The Client and the Hospital agreed to settle the true up in-clinic (outside of the Otto Care “Manage Membership” modal. This typically occurs in situations where the Clinic allows the Client to pay in cash, or if the Client defaults on their payments and the Clinic chooses to cancel their plan + add a balance to their PiMS account. !🐾NEXT INVOICE DATE: If they still owe, when they’ll be charged next

TRUE UPSTATUS: How much/if they still owe a True Up amount

Paid Off =Client has paid off their true-up, nothing more is owed to the Clinic

N/A = The Flow dashboard does not have info around this true up, likely due to the Clinic + Client choosing to settle the amount owed in-Clinic

On Track = This Client is making monthly true-up payments, and is up to date with the amount owed

!

AMOUNT OWED: Exactly how much each Pet Parent still owestowards their True-Up !🐾TRUE-UP TOTAL PAID: Exactly how much the Pet Parent has already paid towards their True-Up !🐾TRUE UP FEE PAID: How much of the True-Up payment has been taken out of the Net Payment as fees !🐾TRUE UP NET PAID: How much the Clinic has received of the True-Up payment after fees were taken out

This update is designed to give you more visibility into your Care Membership finances. If you have any questions as you explore the new report, don't hesitate to reach out!