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Notifications: Mark All As Read and View Unread

How to mark all conversations as read and filter the conversation list to only unread messages.

Mark all as read

In the Conversations tab, click the three dots button, then select Mark all as read to immediately mark all conversations as read and clear your unread messages count.

Note that clickingMark all as readwill clear all messages in Otto regardless of status or assignee.

This means that if you are currently filtering messages by status type, or if you only have notifications enabled for conversations assigned to you in Settings, clicking Mark all as read will clear every message.

Screenshot 2026-05-28 at 2.34.00 PM.png
Screenshot 2026-05-28 at 2.34.00 PM.png

View Unread Messages

Click on the Unread button to see all unread conversations in your filter view.

Screenshot 2026-05-28 at 2.36.33 PM.png
Screenshot 2026-05-28 at 2.36.33 PM.png

You will no longer see red badge counts on conversation cards if you are not set up to receive notifications for that particular conversation.

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