Update the Integration
If you haven't yet, update your integration to enable ezyCAB, enable all scopes, and send us your updated credentials.
Your Clinic's Availability
For detailed information, seeDirect Booking Availabilityor contact Otto Customer Success.
Availability is determined by:
- Appointments already in ezyVet
- Planning Guides in ezyVet
- Office Hours configured in Otto
- Advance Booking Limitations configured in Otto
- Exclusionary Time Slots configured in Otto
About Planning Guides
The Planning Guides integration needs to be enabled to take effect. This toggle can be found in Settings > Appointments > Direct Booking.
Enable Planning Guides and configure your clinic's unique Block-off Appointment Types
How Otto uses Planning Guides
ezyVet is highly configurable and every clinic might do things a different way. Here's what to expect from Otto's Planning Guides integration and things to be aware of.
- For Otto, a planning guide determines what doctors and appointment types are bookable during that time slot.
- Whitespaces - areas in your calendar where there is neither a planning guide nor an appointment - are available for any appointment type and any available doctor, even if a planning guide for that appointment type exists elsewhere.
- Otto supports overlapping planning guides. If two planning guides for different appointment types co-exist in the same time slot, both kind of appointments are bookable.
- Exclusionary Time Slots work alongside planning guides and further restrict. If an exclusionary time slot is configured for the same time slot, appointment type, and doctor as a planning guide, then the time slot will not be available.
- Block-off Appointment Types configured in Otto are a safeguard. Even if the appointment type is "available for direct booking", if it's also configured as a blockoff then it will not be available.