My Settings

This section is available for editing to all logged in Flow users.

Within the Profile setting, the logged in user can update their avatar that will be displayed within conversations and to clients within the Pet Portal. If a user wishes to not have their First and/or Last name displayed within conversations and to clients, the Display Name may be changed.

💡The display name will appear in conversations to both the clinic and client, and will change for all previous conversations

💡Contact information is not visible to pet parents, and phone number is recommended if users want to receive text message notification updates

💡It is NOT recommended to use the clinic number in the phone number section

Notifications can be set up per created user in Flow. Notifications can be set up to include all conversations, conversations assigned to the logged in user, and browser notifications (recommend using Chrome for best practice). To learn more about how to set up browser settings, click here.

💡If using a group login, notification settings will be the same for every logged in user under that group login

💡If multiple groups are requiring different notification settings - it is recommended to create more users within Flow

Send message with Enter - if toggled on

💡Enter will not create a new line, and instead will send the message

💡To create a new line, hit shift+enter

Disable loading screen - when toggled on

💡Otto Flow will no longer display the Otto logo on loading and refresh