Otto’s New Look – FAQ

Why did Otto make this change?

We’ve refreshed our brand to better reflect, as we've continued to innovate, who we are now and where we're headed – bringing clinics and pet parents better care, value and support. It’s our goal to ensure that our products help you be a trusted provider for your pets and pet parents, and we hope this new look reinforces that goal.

Thank you for being part of our Otto family.

How will this affect my Otto solution?

All features work exactly the same as before! Only the colors & fonts have been updated, and there are no interruptions or adjustments needed.

How will our clients or pet parents be impacted by this change?

The pet portal app & website that your pet parents use have been updated automatically, with no changes or actions required from you or your great clients.

Can I still use the Otto marketing materials that I have?

Yes! Please feel free to continue using any Otto materials that you have. As updated materials become available, we’ll be very excited to notify you about where you can find them!

Did Otto get acquired?

Nope! We are still the same privately held company as before, with the same great team members standing by to help you.