Melany Thompson

Why did Otto make this change? We’ve refreshed our brand to better reflect, as we've continued to innovate, who we are now and where we're headed – bringing clinics and pet parents better care, val...

To get started with viewing data around payments, navigate to Reporting on the left hand menu and then click on Payments.  Transaction Reporting  Quick View: Reporting within the payments tab prov...

Below is a list of the messaging used for each automation type sent through Otto.  💡Keep in mind the exact language for your automations will be set up by your Implementation Specialist during onbo...

Installing the Website Widget Once you've customized your welcome message and request options to suit your needs, follow the steps below to add the Website Widget to your website and begin receivin...

Activate Otto integration Once you receive your Otto ID from your implementation specialist, you must complete the integration setup in Neo. Click your name. Then click Administration. In the Syst...

Announcing message templates, quickly and easily send common messages to your clients.   Introducing Message Templates! We've had many requests for message templates and we are excited to launch t...

Previously all the numbers we used for texting and calling from a clinic were from a (405) area code number. Many clients reported being confused by this since it didn’t match up with the clin...

Chrome Notifications On a Chrome window, navigate to three little dots on right side. Settings > Privacy and Security > Site Settings > Notifications Add your Flow link under the Allow sec...

Clinic users can select and edit the forms displayed in the Website Widget that are linked to each request option. Any form linked to a request type that is enabled for clinics on the Sett...

Mark all as read We have added a Mark all as read control to Flow! Click the ... icon then select Mark all as read to immediately mark all conversations as read and clear your unread messages count...