FAQs: Vetspire and Otto

If I create an appointment in Otto, will it create in Vetspire as well?

No, appointments created in Otto will not sync to Vetspire.

If I delete an appointment in Otto, will it be deleted in Vetspire as well?

No, appointments deleted in Otto will not sync to Vetspire.

If an appointment is confirmed in Otto, will that confirmation sync back in Vetspire?

Yes! Confirmations that write back to Vetspire are done via automations only.

If I delete an appointment in Vetspire, will it be deleted in Otto? Will it still send out an automated reminder?

Yes, appointments will be deleted from Otto and automated reminders will be cancelled.

If I create a new client and/or pet in Vetspire, will they automatically show up in Otto?

Yes, new clients and new pets will sync from Vetspire to Otto in approximately 24 hours.

If I create a new client and/or pet in Otto, will they automatically sync back into Vetspire?

No, clients and pets created in Otto will not sync back into Vetspire. Create all clients and pets within Vetspire to sync them to Otto.

Do conversations export back into Vetspire?

Conversations can be manually or automatically exported from Otto into Vetspire upon completion of a chat. Exported conversations will be visible as an "Upload" in the Patient's "Chart".

Do payments made in Otto reflect in client balances in Vetspire?

No - payments made within Otto will not update client balances. To view payments made, navigate to the Reporting tab in the left hand menu.

Can I use Otto for my service reminders?

Yes, Service reminders are available for clinics utilizing Vetspire.

Can clients see pet vaccine data?

No, pet parents cannot view their pet’s medical history or vaccine history in their pet portal.