Product Team
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Activity overview
Latest activity by Product Team-
Product Team created an article,
AI Suggest
AI Suggest is Otto's AI-powered quick reply feature that can analyze the messages in the conversation and suggest a response. In the message draft section of a conversation, there is a sparkle icon...
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Product Team created an article,
AI Memo
AI Memo will record, transcribe and summarize your phone calls executed in Flow! Once a call is initiated in Flow, an updated caller ID experience will pop up and offer helpful information about th...
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Product Team created an article,
AI Recap
Otto's AI Recap tool provides the ability to audio record appointments, format them into SOAP notes or simply summarize them. On Flow's Appointment page, there is a new "AI Recap" option offered...
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Product Team created an article,
Otto AI Recap
This article explains how to use Otto's AI Recap feature. This feature allows your clinic to review recorded voice calls with ease and gain insights through AI-generated summaries and detailed tran...
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Product Team created an article,
Direct Booking Overview
Direct Booking is Otto's online appointment booking feature, which will integrate with Cornerstone, Avimark or work with practices who do not utilize a PIMS. This article covers: Existing Client B...
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Product Team created an article,
Flow Tasks
Managing Your Tasks in Otto Flow What is the Tasks Feature? The new Tasks feature in Flow simplifies how clinics manage pet parents’ requests by consolidating all incoming tasks into a single, org...
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Product Team created an article,
Tiny URLs in Flow
What is a Tiny URL? A Tiny URL is a short, easy-to-use link that your clinic sends through text or email to help you quickly access your pet portal. With just one click, you can view important upda...
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Product Team created an article,
Setting Up Direct Booking Payments & Deposits
With Otto's Direct Booking feature, clinics can require a payment or deposit before pet parents can book an appointment. This ensures commitment and reduces no-shows, helping your clinic run smooth...
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Product Team created an article,
Payments Reporting - Reconciliation | Refunds | Receipts - with Surcharging
Your EOD reconciliation process should not be any different using Surcharging.Integrated / Unintegrated PIMS Unintegrated PIMS - In Reporting, for PIMS that do not have payment writebacks you will...
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Product Team created an article,
Uploading a Custom Email Campaigns List
What is a Custom List Upload? Otto Email Campaigns allows you to send emails to customers by uploading a list of recipients. This allows you to target Pet Parents who have visited your clinic and ...