Product Updates

2024 Q1 Product Updates

• Global Writeback UI Updates

2023 Q3 Product Updates

• Auto Export for Forms
• Conversation Export Location Change Within ezyVet

2023 Q2 Product Updates

• Mark Patients as Deceased or Inactive in Patient Profile
• Writeback Statuses in Payment Reports
• Conversation Movement Updates (Otto Labs)
• Otto Labs
• Clinic Performance Report

2023 Q1 Product Updates

• Practice Manager Syncing Issues
• Service Reminders Emails Editor
• Merge Pet Parent Profiles

2022 Q4 Product Updates

• Customer Satisfaction Surveys (CSAT and NPS)

2022 Q3 Product Updates

• Fill-In-The-Blank Wildcards for Forms
• Mass Text Alerts

Automation Update

• Automation Update: Phase 1

2022 Q2 Product Updates

• Emoji Reactions in Messages
• Mark a Conversation as Unread
• Postcard Service Reminders
• Video Call Recording

2022 Q1 Product Updates

• Auto-tags for Forms
• Rename Conversation Exports
• Auto-change Conversation Statuses
• Deleting Messages
• Service Reminder Updates
• Team Chat Updates

Late 2021

• Filtering Conversations

April 2021 Updates

• Caller ID Verification
• Notifications: Mark All As Read and View Unread Updates
• Notifications Release Notes - April 8, 2021
• Editable Website Widget Forms
• SMS text notifications and Phone Calls - Now sent from a 1-844 number

August 2020 Updates

• Message Templates

June 2020 Updates

• Hippo Manager and Neo Integration Updates
• Send Consultation Receipts
• Client Phone Call Controls
• New Video Chat Interface
• June Updates