Product Team

What is "Blocked Numbers"?  Blocked Numbers is a Flow settings update that allows clinic admin users to block specific phone numbers in Flow, preventing unwanted or spammy messages from disrupting ...

  Why am I seeing this banner? If you are seeing the above banner in your Email Campaign page, it's because we're missing information about your appointments and/or your clients. In order for Emai...

The Otto Flow Direct Booking Report Provides insights and information around how clients are using Otto's Direct Booking feature. *This report is only available to clinics using our Direct Booking ...

Clinic users can set up forms to write back to their PIMS otto-matically when they’re submitted by a client/pet parent. A few things to note: This feature is available for all Clinics with PIMS th...

You can now mark patients as deceased or inactive directly in Otto Flow to stop automated messages and service reminders from being sent to clients.    ⚠️Important: Changes made in Otto Flow do NOT...

To integrate with Otto we need to first create a new integration in ezyVet, then give it permission to access ezyVet data, then download and email the credentials to Otto. Log in to ezyVet and in t...

When a payment is being written back, the corresponding state will now be shown in the Payments Report, under the ‘Writeback Status’ column. These statuses include: Success Pending Retrying Invali...

  Admin users can enable this feature via Otto labs Settings page (https://flow.otto.vet/settings/otto-labs).   This feature changes the set of actions that flag a Conversation as "updated" and m...

Otto Labs is a new section that allows Admin Users to turn on and off beta and experimental features.   Otto Labs may contain features that are user-level or clinic-level and will be placed in the ...

To get started with setting up service reminders, navigate to Settings and then Service Reminders.  To find out if your practice management software supports service reminders through Flow, click ...