Product Team

To get started with editing forms: To edit current forms, navigate to Forms in the menu in the lower-left corner of Flow. All forms will be listed on the left side of the page  or found in Archive...

Otto integrates with your AVImark practice management software, so client and patient data stays in sync across both systems. Your team can take payments, send appointment confirmations, run automa...

To get started with viewing data around clinic performance, navigate to Reporting on the left hand menu and then click on Clinic Performance Report.  The Clinic Performance Report offers you a view...

Set up a Stripe AccountLogin to your clinic’s Flow account at https://login.otto.vet. Payments can be found under Settings > Payment, or at https://flow.otto.vet/settings/clinic/payment Create a St...

To get started with setting up service reminders, navigate to Settings and then Service Reminders.  To find out if your practice management software supports service reminders through Flow, click ...

Otto Flow relies on constant communication with your local clinic server in order to regularly sync changes from your server to ours.Examples of what Otto uses are below: New appointments Clients P...

What does this feature do? The Service Reminder Email Editor allows you to customize the Service Reminder emails that are sent to Pet Parents based on upcoming service dates. You can access the Edi...

RequirementsThere are a few requirements that need to be met in order to merge two Pet Profiles; currently these requirements include:With the exception of Clinics using AVImark, all other Clinics ...

Otto Flow now offers two different formats for post-appointment surveys: NPS (Net Promoter Score) format and CSAT (Customer Satisfaction Score) format. Both formats allow Clinics to select which ap...

Fill-In-The-Blank Wildcards (FITB Wildcards) are a new type of wildcard that allows a Clinic User to create a form which prompts for entries at the time of sending. There is also an update to the f...