Product Team

SyncVet™ is Vetsource’s secure internal data integration tool capable of powering Otto's most advanced features. Setup is easy, only requires a 15 minute call to fully integrate, and you can choose...

📬 Understanding Service Reminders in OttoService reminders in Otto help your clinic stay connected with pet parents by sending timely, automated messages about upcoming wellness and vaccine care. T...

If I create an appointment in Flow, will it create in Vetspire as well? No, appointments created in Flow will not sync to Vetspire.   If I delete an appointment in Flow, will it be deleted in Vetsp...

    Finding Exported Conversations and Forms In Vetspire, conversations, forms, and AI summaries are exported as pdfs and added to the "Uploads" category in a patient's chart.      

To get connected with your practice, please follow the steps below: Configure Integration in Vetspire 1. Log in to Vetspire and on the top menu bar, select "More" > "Admin". 2. Scroll down and Sel...

  To get connected with your practice, please follow the steps below: Configure Integration in Shepherd 1. Go into the Shepherd 'Admin' menu and navigate to the 'Integrations' section.       2. O...

If I create an appointment in Flow, will it create in Shepherd as well? No, appointments created in Flow will not sync to Shepherd.   If I delete an appointment in Flow, will it be deleted in Sheph...

    Finding Exported Conversations and Forms In Shepherd, conversations, forms, and AI summaries are exported as pdfs and added to the "Patient History" area of a patient's profile.      

Integrating with Otto requires sharing API access to your Instinct data.    1. To get started, find the button to open the Help Options in the bottom left of Instinct. Then choose "Support".   2. ...

If I create an appointment in Flow, will it create in Instinct as well? No, appointments created in Flow will not sync to Instinct.   If I delete an appointment in Flow, will it be deleted in Insti...