Product Team

Looking to share relevant, interesting, and enriching content with your pet parents? You've come to the right place! Otto’s "Tips & Tails" offers a collection of tail-wagging content that you can s...

Understanding Surcharging Surcharging allows veterinary clinics to pass on the credit card processing fees to pet parents who choose to pay with a credit card. This feature is beneficial as it help...

What is "Blocked Numbers"?  Blocked Numbers is a Flow settings update that allows clinic admin users to block specific phone numbers in Flow, preventing unwanted or spammy messages from disrupting ...

Summary:  Occasionally, pet parents’ cards are declined (for various reasons) and fall into a PastDue payment status. It is important to notify the pet parent of their pastdue payment status immedi...

  Why am I seeing this banner? If you are seeing the above banner in your Email Campaign page, it's because we're missing information about your appointments and/or your clients. In order for Emai...

Care Memberships are an annual package of veterinary benefits with built-in discounts. The monthly payment price of a Care Membership is based on the total cost of all of the benefits included in t...

Here at Otto we know sometimes Care Membership related requests need to be handled quickly so a Pet Parent can leverage their benefits from an enrollment or upgrade.To ensure an expedited turnaroun...

The Otto Flow Direct Booking Report Provides insights and information around how clients are using Otto's Direct Booking feature. *This report is only available to clinics using our Direct Booking ...

Clinic users can set up forms to write back to their PIMS otto-matically when they’re submitted by a client/pet parent. A few things to note: This feature is available for all Clinics with PIMS th...

You can now mark patients as deceased or inactive directly in Otto Flow to stop automated messages and service reminders from being sent to clients.    ⚠️Important: Changes made in Otto Flow do NOT...