Product Team

What does this feature do? The Service Reminder Email Editor allows you to customize the Service Reminder emails that are sent to Pet Parents based on upcoming service dates. You can access the Edi...

Requirements There are a few requirements that need to be met in order to merge two Pet Profiles; currently these requirements include: With the exception of Clinics using AVImark, all other Clin...

Otto Flow now offers two different formats for post-appointment surveys: NPS (Net Promoter Score) format and CSAT (Customer Satisfaction Score) format. Both formats allow Clinics to select which ap...

Fill-In-The-Blank Wildcards (FITB Wildcards) are a new type of wildcard that allows a Clinic User to create a form which prompts for entries at the time of sending. There is also an update to the f...

Mass Text Alerts is a feature that allows a Clinic User to create and send a text to all Clients with upcoming appointments to give them an informational message. This feature is not intended for m...

Otto has multiple mechanisms to help ensure your clients can only see the right time slots for the right appointment types that work for your clinic. Start Time IncrementsVarious start times are av...

 “It keeps in things that [the doctors] wouldn’t have thought of documenting. Our SOAP notes are so much more detailed than they used to be.”— Kate Lynn, Sparta Road VCWhat is AI Scribe?Otto’s AI S...

This article is for clinics that are already using the Loyalty Program. Redeeming Rewards  A. If the clinic has the loyalty program set to “On,” clients will be able to view their rewards balance i...

As an ezyVet clinic, you can use Otto's Direct Booking capabilities by following these steps: Navigate to the Otto Flow Integration Admin Enable ezyCAB Availability Enable the following "scopes". c...

AI Scribe can automatically sync back to supported practice management systems! While the location is different per PIMS, all AI Scribe exports will be saved as “Otto-{clientName} AI Recap - {expor...