Otto Content Manager

For Cornerstone and AVImark Clinics writebacks to client account balances will now always be attempted for payments collected through the Invoicing Panel, Text-to-Pay, and the Terminal Payments App...

Otto Direct Booking can be set up to match your clinic’s workflow and preferences. To do this, we want to make sure your practice is aware of Avimark settings that will affect Otto Direct Booking. ...

Otto’s email campaigns offer personalized communication, allowing for targeted marketing and ensuring messages resonate with specific pet owners. Follow the guided instructions below or scroll to t...

Otto App push notifications allow clinics to communicate effectively with pet parents who use the Otto App. These notifications ensure timely communication and provide flexibility for pet parents t...

How to access the Pet Portal Pet Parents will be able to communicate with clinics using Flow by either downloading the Otto App or utilizing the browser based Pet Portal. Both the App Pet Portal an...

When does data sync from Impromed to Flow? Data will sync between Impromed and Flow multiple times per hour. If I create an appointment in Flow, will it create in Impromed as well? Yes, an appointm...

Why use the Board?The Board view feature provides a visual representation of client conversation that helps to organize ongoing conversations into different columns and stages. It promotes a system...

Clinics must first have service reminders enabled to send out digitally- to find out how to set up service reminders, click here.    To get started: 1. Navigate to Settings>Service Reminders>Pos...

 📣Flow can now export conversations into the Communication tab within ezyVet!📣 This will be the default for all new and future clinics onboarding onto Flow. If you are an existing Flow user and wan...

ezyVet Scheduled Appointment Changes Appointments within ezyVet will need to be handled in a specific way to allow for proper syncing with Flow. See below for Otto's recommendations for optimal syn...