Otto App Push Notifications

Otto App push notifications allow clinics to communicate effectively with pet parents who use the Otto App. These notifications ensure timely communication and provide flexibility for pet parents to manage their preferences.

How Push Notifications Work

Pet parents can opt into push notifications after downloading the Otto App. When app notifications are enabled:

• Pet parents will receive a push notification directly from the app when they have new communication from their clinic.
• A red dot will appear on the app to prompt them about unread messages.
• Notifications are sent exclusively through the app unless additional notification types are enabled.

Managing Notification Preferences

Pet parents have full control over their notification settings via the Otto App or pet portal. They can:

• Enable or disable Push, Email, and Text notifications individually.
• Review their current notification settings, which clearly indicate what types of notifications are active.
• Choose to enable all three types (Push, Email, Text) for comprehensive coverage or select specific types based on their preferences.

Features for Clinics

Clinics can modify a pet parent’s email or text notifications from Flow, but can’t modify a pet parent’s push notifications. Clinics can also see, from Flow, if the pet parent has opted into Push notifications. The client’s profile in the Contact Options panel includes:

• A “Mobile App” checkbox to indicate whether Push notifications are enabled.
• Visibility into Email and Text notification preferences, ensuring clinics are aware of how clients receive communications.

Benefits of Push Notifications

• Timely Communication: Notifications are sent directly to the app, ensuring pet parents are alerted to important messages.
• Customizable Options: Pet parents can adjust their preferences to match their communication needs.
• Improved Clinic Workflow: Clinics have visibility into notification preferences, reducing confusion and enhancing client communication.

Examples in the App

Pet parents can manage their notifications by navigating to the Account section in the Otto App. Here, they can:

• Enable or disable notification types.
• View detailed explanations of each notification type’s impact.

Frequently Asked Questions (FAQs)

Q: What happens if a pet parent deletes the Otto App after enabling Push Notifications?

A: If a pet parent deletes the app, they will stop receiving Push notifications. However, Email and Text notifications will remain active unless the pet parent has manually opted out of them.

Q: Can clinics change a pet parent’s notification preferences?

A: No, clinics cannot modify a client's push notifications. Clinics can only modify a client's email or text notifications from Flow.

Q: How do pet parents adjust their notification settings?

A: Pet parents can navigate to the Account section in the Otto App or their pet portal to make changes to their notification preferences.