Interpreting the Care Enrollments Report

Understanding the Care Enrollments Report

The Care Enrollments report provides an overview of active and expired care plan enrollments, financial metrics, and detailed customer and patient information. This report helps veterinary clinics track enrollment trends, deferred revenue, unbilled A/R, and plan discounts. Below is a breakdown of the key components of this report and how to interpret them.

Key Metrics Overview

At the top of the report, you will find four key financial metrics:

• Unbilled A/R: The total amount that has been committed but not yet billed.

• Deferred Revenue: Revenue collected but not yet recognized as earned income.

• Plan Revenue: The amount of revenue recognized from active care plans.

• Plan Discounts: The total value of discounts applied to care plans.

These values help clinics understand the financial impact of care plan enrollments and track revenue trends.

Enrollment Table Breakdown

The detailed table provides insights into individual customer enrollments. Each column represents a specific data point:

• Customer: The name of the pet owner.

• Patient: The enrolled pet’s name.

• Care Plan: The type of care plan selected (e.g., Essential Care, Premium Care, Complete Care).

• Enrollment Date: The date the pet was enrolled in the plan.

• Enrollment Status: Indicates whether the plan is active or expired.

• Species: Specifies whether the pet is canine or feline.

• Renewal: Indicates if the plan is set for automatic renewal.

• Unbilled A/R: Displays the amount due but not yet billed.

• Deferred Revenue: The amount collected but not yet recognized.

• Plan Revenue: The portion of the plan’s revenue that has been realized.

• Plan Discounts: Any discounts applied to the plan.

How to Use This Report

• Monitor Active and Expired Enrollments: Keep track of which clients have active plans and which have expired, ensuring timely follow-ups for renewals.

• Track Financial Performance: Use the Unbilled A/R and Deferred Revenue sections to assess cash flow and future revenue expectations.

• Analyze Discounts: Identify how discounts impact overall revenue and adjust promotional strategies accordingly.

• Plan for Renewals: Review which customers have auto-renewal enabled to forecast retention rates and take proactive steps for those who do not.

Common Use Cases

• Billing & Collections: Veterinary clinics can use the report to follow up on unbilled amounts and ensure timely payments.

• Revenue Forecasting: Clinics can estimate future revenue based on deferred income and active enrollments.

• Client Engagement: Identify expiring plans and proactively reach out to pet owners to discuss renewal options.

By leveraging the Care Enrollments report, veterinary clinics can optimize their care plan management, enhance financial tracking, and improve client communication.