Managing Payment Disputes in Flow

Overview
We’re excited to introduce a new update that allows clinics to view, manage, and respond to payment disputes directly within Flow. The new Disputes Tab in the Payments Report streamlines the dispute resolution process, giving clinics more control and efficiency.

Accessing the Disputes Tab

The Disputes Tab is now available in your Payments Report within Flow. Here’s how to access it:

1. Log in to Flow.

2. Navigate to the Payments Report section.

3. Click on the Disputes Tab to view all active and past disputes.
   

Key Benefits

Handling disputes used to be a manual and time-consuming process, requiring assistance from Otto’s finance team. With this update, you can now:

✅ See disputes in real time – Track the status of disputes as they occur.
✅ Respond directly within Flow – Submit responses and evidence following a structured process.
✅ Resolve disputes faster – Increase your chances of winning by submitting documentation quickly.

How to Manage a Dispute

1. Review the dispute details – Click on the dispute entry to view transaction information and reason for the dispute.

2. Gather supporting evidence – Collect necessary documentation such as signed agreements, proof of service, or client communications.

3. Submit your response – Use the structured submission process within Flow to upload evidence and provide necessary details.

4. Track the status – Monitor updates and any changes to the dispute resolution progress.

Best Practices for Dispute Management

• Act Quickly: The faster you submit documentation, the better your chances of a successful resolution.

• Provide Clear Evidence: Ensure your supporting documents are relevant, clear, and well-organized.

• Follow Up: Regularly check the Disputes Tab for updates on your case.

Need Help?

If you have any questions or need further assistance, please reach out to our support team through [insert support contact details or link].

This update ensures that clinics have full visibility and control over disputes while making the resolution process more efficient and scalable. 🚀