FAQs: Vetspire and Flow

If I create an appointment in Flow, will it create in Vetspire as well?

No, appointments created in Flow will not sync to Vetspire.

If I delete an appointment in Flow, will it be deleted in Vetspire as well?

No, appointments deleted in Flow will not sync to Vetspire.

If an appointment is confirmed in Flow, will that confirmation sync back in Vetspire?

Yes! Confirmations that write back to Vetspire are done via automations only.

If I delete an appointment in Vetspire, will it be deleted in Flow? Will it still send out an automated reminder?

Yes, appointments will be deleted from Flow and automated reminders will be cancelled.

If I create a new client and/or pet in Vetspire, will they automatically show up in Flow?

Yes, new clients and new pets will sync from Vetspire to Flow within 5 minutes.

If I create a new client and/or pet in Flow, will they automatically sync back into Vetspire?

No, clients and pets created in Flow will not sync back into Vetspire. Create all clients and pets within Vetspire to sync them to Flow.

Do conversations export back into Vetspire?

Conversations can be manually or automatically exported from Flow into Vetspire upon completion of a chat. Exported conversations will be visible as an "Upload" in the Patient's "Chart".

Do payments made in Flow reflect in client balances in Vetspire?

No - payments made within Flow will not update client balances. To view payments made, navigate to the Reporting tab in the left hand menu.

Can I use Flow for my service reminders?

Service reminders are not available for clinics utilizing Vetspire at this time.

Can clients see pet vaccine data?

No, pet parents cannot view their pet’s medical history or vaccine history in their pet portal.