Product Team

Update the IntegrationIf you haven't yet, update your integration to enable ezyCAB, enable all scopes, and send us your updated credentials.See https://help.otto.vet/hc/en-us/articles/4174524343143...

This article will cover: Setting up Service Reminders for ezyVet in Flow (🎥 Video Available) Options to Customize your Service Reminders (🎥 Video Available) Service Reminder Reporting What your Cl...

AI Suggest is Otto's AI-powered quick reply feature that can analyze the messages in the conversation and suggest a response. In the message draft section of a conversation, there is a sparkle icon...

Writeback status in Payment Reports When a payment that was processed via Otto Flow is being written back to the Clinic's PIMS, the corresponding state will be shown in the Payments Report, under t...

AI Memo will record, transcribe and summarize your phone calls executed in Flow! Once a call is initiated in Flow, an updated caller ID experience will pop up and offer helpful information about th...

With Otto's Direct Booking feature, clinics can require a payment or deposit before pet parents can book an appointment. This ensures commitment and reduces no-shows, helping your clinic run smooth...

Keep conversations that need your attention in one place by pinning them to the top of the conversations list. Pinned conversations are marked with a pin icon in the top right of the conversation c...

When a Clinic sets up payments processing through Flow, they also have the opportunity to write back all processed payments to Impromed so that they appear in the PIMS processing reports. There are...

When a Clinic sets up payments processing through Flow, they also have the opportunity to write back all processed payments to AVImark so that they appear in the PIMS processing reports. There are ...

When a Clinic sets up payments processing through Flow, they also have the opportunity to write back all processed payments to Cornerstone so that they appear in the PIMS processing reports. There ...