FAQ's: ezyVet and Flow

If I create an appointment in Flow, will it create in ezyVet as well?

It is recommended that all appointments be created in ezyVet and will sync over to Flow.

If I delete an appointment in Flow, will it be deleted in ezyVet as well?

Yes, if an appointment is deleted in Flow - it will delete the appointment in ezyVet.

Do conversations export back into ezyVet?

Conversations can be manually or automatically exported from Flow into ezyVet upon completion of a chat. Exported conversations can be visible under the patient and client record under the Communications tab.

If an appointment is confirmed in Flow, will that confirmation sync back in ezyVet?

Yes! Confirmations that write back to ezyVet are done via our automated reminders.

If I create a new client and/or pet in ezyVet, will they automatically show up in Flow?

New clients and/or pets will sync from ezyVet to Flow multiple times per hour. Secondary contacts set in ezyVet will not sync to Flow.

If I create a new client and/or pet in Flow, will they automatically sync back into ezyVet?

No, clients and pets created in Flow will not sync back into ezyVet. Create all clients and pets within ezyVet to sync them to Flow.

Can I use Flow for my service reminders?

Service reminders are not available for clinics utilizing ezyVet.