Payments Reporting - Reconciliation | Refunds | Receipts - with Surcharging

Your EOD reconciliation process should not be any different using Surcharging.

Integrated / Unintegrated PIMS

• Unintegrated PIMS - In Reporting, for PIMS that do not have payment writebacks you will need to manually input the “Amount” of each payment. You will not input “Client Fees” or "Total Invoiced" into your PIMS. 
  
  
• Integrated PIMS - If your PIMS does have payments writebacks, the Amount will writeback automatically and the Client Fees will not writeback.  
  

   

* Cornerstone and Avimark support writebacks for payments made through automations, and your payments report will display a 'Success' status for each writeback.

Refunds and Receipts

You can access a receipt in Flow, that shows both the Invoice total and the Client Service Fee (there is a 1% Service Fee in the below example).

If you need to process a refund, start the refund from your Payments report using the “...” Action menu.

Fees

• Flow will automatically calculate the amount of surcharge fees that should be refunded, based on the subtotal that you input. This is true for both partial and full refunds.  
• Your client will get a single refund, and it will include the subtotal and the refunded fees. 
• To input this refund in your PIMS, input the "Amount to Refund" - no need to add the client service fees.
• In the Payments report, you will have access to an updated refund receipt.