Deleting Messages

• Clinic users with an admin role can delete any team chat messages
• Any Otto user can delete their own team chat messages

• Clinic admins can delete anyone's chat to a client, internal notes, or automations
  • When a message is deleted, the message also is deleted for the client inside their web browser chat
• Clinic members (non-admins) can only delete their own messages
• All clinic users do not need to be assigned to a conversation in order to delete a message

To delete a message, please follow these simple steps (screenshot below for reference):

• Go to the specific message that needs to be deleted
• Click on the three dots on the top right corner of that message
• Then select the 'Delete Message' option that appears.