Auto-change Conversation Statuses

Now you can have conversations automatically change statuses after long periods of inactivity!

Under Settings > Conversations (scroll to the bottom of this page), you'll see an area for creating new status workflows. This is where you can create and edit status flows for your clinic.

To create a new status workflow, the user will click “add status workflow” and begin customization.

Here the user will be asked to create a time frame of inactivity for this workflow. The user can select minutes, hours or days as the time period. 

The user can select one or more statuses that should update after a time period to a different status. As a note, a status can only be automatically changed once. For example, “checked in” can’t automatically change to “ready to go” after 2 hours and also “archived” after 4 hours. Once a starting status is used one time, it can not be used again as a starting status.

Once finished with the workflow, click save, conversations will update retroactively and moving forward. 

Saved workflows take ~5 minutes to update in the system.