Clinic Performance Report

The Otto Flow Clinic Performance Report provides significant value by offering insights and information around the ways that clinics are benefitting from utilizing Otto Flow. 

To get started with viewing data around clinic performance, navigate to Reporting on the left hand menu and then click on Clinic Performance Report. 

Filtering and Downloading Data 

The Clinic Performance Report can be filtered down to a date range and multiple clinics (if the user has multiple Flow platforms). 

Data can be downloaded by hovering over the top right corner of the desired field and clicking the three vertical dots. 

Otto Savings

The Otto Savings category calculates the number of unique conversations that occurred within each day, including ones that started via an automation. Hours Saved calculates the average time that clinic staff saved by utilizing automated messaging or text messaging. In the report, clinics will find a breakdown of conversations, automations and widget requests received by the clinic. Based on our data, the average phone call to or from a clinic takes about seven minutes to complete. By combining this information with the number of conversations that took place, the report calculates time saved by the clinic in the last 30 days by using Flow instead of having phone conversations.

Otto Payments

Otto Payments shows data around clinics use of payments within Flow. However, clinic-specific data will only be available if a clinic is using Payments with Flow. If your clinics is using Payments, the number of transactions in the last thirty days, as well as their total and average values will be captured and displayed.

Clinic Metrics

Clinic Metrics within in the Clinic Performance Report shows data around clinics overall performance. Where Otto Savings shows the value to the clinic of using Otto Flow day to day and month to month, Clinic Metrics shows how clinics are performing overall, providing clinics a high level view of the last thirty days. In this section you can see:

• The number of Widget Requests that came through in the last thirty days
• The number of Messages Sent in the last thirty days
• Average Customer Satisfaction Rating if utilizing Surveys
• The number of New Patients added in the last thirty days
• The number of Otto App installs by clients 
• Appointment Cancellation Rates 

Mobile App Detail 

Otto app information can be found by clicking on Mobile App Detail in the top menu. This gives clinics insights into which clients have downloaded the app and when they last logged in.