Monthly Merchant Statement report – Otto

The Monthly Merchant Statement is a financial report based on transactions processed by Otto Flow, including sales, refunds, disputes and Care membership payments. It helps your clinic understand how much was processed, what fees were applied, and what net amount was transferred to your bank account.

Below is a detailed explanation of each column in the report.

Report Columns Explained

Column	Description
Clinic	Name of the clinic receiving the payout.
Arrival Date	Date the payout was received (when the amount was transferred to your clinic's bank account).
Amount	Total amount paid out to the clinic on that date, after all processing fees have been deducted.
Total Items	Total number of transactions included in the payout (sum of sales, refunds, and disputes).
Sales Items	Number of payments processed with transaction fees included. It does not include Care subscriptions.
Refund Items	Number of refund transactions included. It does not include Care subscription refunds.
Dispute Items	Number of disputes included. It does not include Care subscriptions disputes.
Gross Proceeds	Total gross amount processed, including sales, refunds (negative), and disputes (negative) and client fees.
Cost	Total cost charged by Otto on those transactions — includes transaction fees for sales, refunds, and disputes. Care subscriptions and processing fees are included. Cost = the amount in “Transaction Fees” from your Payments report + “Fees Captured” from your Care Financial Report
Net Proceeds	Net amount after fees. Calculated as: Gross Proceeds - Cost.
Sales Gross Proceeds	Gross amount from sales only. Calculated as payments processed + client fees. It does not include Care subscriptions.
Sales Cost	Fees associated with sales items — includes clinic and client processing fees, refunds (negative), and disputes (negative). It does not include Care subscriptions.
Sales Net Proceeds	Net revenue from sales only. Calculated as: Sales Gross Proceeds - Sales Cost.
Refund Gross Proceeds	Gross amount from refunds only.
Refund Costs	Fees associated with refunds.
Refunds Net Proceeds	Net revenue from refunds only. Calculated as: Refunds Gross Proceeds - Refunds Cost.
Dispute Gross Proceeds	Gross amount from disputes only.
Dispute Costs	Fees associated with disputes.
Dispute Net Proceeds	Net revenue from disputes only. Calculated as: Disputes Gross Proceeds - Disputes Cost.

How Are These Values Calculated?

Data comes directly from Stripe, our payment processor, and is calculated as follows:

1. Sales

Gross Proceeds: Total charged to the pet owner.
Cost: Otto payment fees. It will include Care Membership fees if your clinic has Care plans.
Net: Amount deposited to your clinic after cost is deducted from Gross Proceeds.

2. Refunds

Shown as negative values for gross, cost, and net.
The cost represents reversal of previously charged fees and previously added revenue.

3. Disputes

Also shown as negative values.
Cost includes bank's dispute handling fee (if dispute is lost).
If the clinic wins the dispute, the amount may be corrected in a future report.

Practical Example

Clinic	Arrival Date	Amount	Total Items	Gross Proceeds	Cost	Net Proceeds
Clinic X	09/15/2025	$10,000.00	30	$10,500.00	$500.00	$10,000.00

In this example, the clinic processed 30 transactions totaling $10,500.00 in gross revenue. After $500.00 in fees, $10,000.00 was deposited into the clinic’s account.

Tips for Financial Control

Use the Net Proceeds column to understand your real revenue.
Compare the Net Proceeds with your bank statement to reconcile values.
Keep an eye on Refund and Dispute items, as they reduce your payouts.