Otto Direct Booking FAQ’s

Can new clients use Direct Booking?

Yes, you have the option to use Otto Direct Booking for both new and existing clients. You also have the option to only allow existing clients to book.

For new clients, a new client and patient profile will be created in both the PIMS and Flow at the time of booking.

Can multiple pet appointments be booked using Direct Booking?

At this time, clients are able to book one appointment per pet.

Will Direct Booking recognize PIMS block offs?

Yes, block offs from Avimark and Cornerstone PIMS are recognized in the availability shown in Direct Booking.

Will Direct Booking allow clients to double-book a vet or technician?

Direct Booking will not allow a client to book a time slot that is occupied either in the PIMS or in Flow.

If a client tries to directly book, but already has another appointment on schedule with us, what happens?

At this time, there are no restrictions for clients to book additional appointments.

When I make a change to my Cornerstone calendar availability, how soon does Otto Direct Booking recognize that change?

Appointment changes in the PIMS take about 30 minutes to be reflected in the Direct Booking calendar. For example, if you add a block off to the PIMS schedule, it will take about 30 minutes to have that block off be reflected and show unavailable slots in Direct Booking.

Can I take a payment deposit for a Direct Booking appointment?

Yes, you can utilize your custom Automations to trigger a payment request. Please talk to your Customer Success Manager if your clinic would like to request deposits for Directly Booked appointments.

Where can pet parents schedule appointments with Direct Booking?

Direct Booking is available on your Pet Portal, Otto App, and website widget, allowing pet parents to schedule appointments directly through any of these platforms. This feature offers maximum convenience for your clients while saving your team valuable time