Update the Integration

If you haven't yet, update your integration to enable ezyCAB, enable all scopes, and send us your updated credentials.

See https://help.otto.vet/hc/en-us/articles/41745243431437-ezyVet-Direct-Booking-Setup 

Your Clinic's Availability

For detailed information, see Direct Booking Availability or contact Otto Customer Success.

Availability is determined by:

1. Appointments already in ezyVet
2. Office Hours configured in Otto
3. Advance Booking Limitations configured in Otto
4. Exclusionary Time Slots configured in Otto 

💡 Important: Otto's Direct Booking integration with ezyVet is smart and flexible, but does not currently incorporate ezyVet's "Planning Guides" and "eBooking" features.

FAQ

Q: My planning guides have been carefully crafted to ensure we only book specific appointment types during specific timeslots. Can Direct Bookings through Otto respect the same rules?

A: Yes. Otto's time slots work exactly the same way.